Article 1. Definitions
1.1. In these General Terms and Conditions, the following words have written the meaning described below when these words are written with a capital letter, unless explicitly stated or the context shows otherwise:
a. Little Dutch: the user of these general terms and conditions: Little Dutch Shop B.V. is located at Industrieweg 74 in (2651 BD) Berkel en Rodenrijs, registered with the Chamber of Commerce under Chamber of Commerce number 80295258;
b. Agreement: any agreement that is concluded between the customer, as defined below, and Little Dutch, every change and/or supplement to it, as well as all (legal) acts in preparation and to implement that agreement;
c. Customer: the natural person (being consumers) who acts for purposes that fall outside his business or professional activities and who place an order at Little Dutch via the website;
d. Product: the case that is delivered to the customer by Little Dutch to implement the agreement;
e. Website: the collection of pages that can be requested via the internet via domain names that are or will still be registered in the name of the supplier and/or domain names that the supplier uses under already provided or still to be provided license from the entitled party to those domain names;
f. Personal data: all information about an identified or identifiable natural person;
g. Processing: an operation or set of operations with regard to personal data or a set of personal data, whether or not carried out through automated processes such as collecting, recording, organizing, structuring, storing, updating or changing, requesting, using, providing, providing by means of passing, spreading or making a disposal of, aligning, aligning, aligning, aligning in a different way;
h. Person concerned: identified or identifiable natural person to whom the processed personal data relates;
i. Data breach: an infringement of security that mistakenly or unlawfully leads to the destruction, loss, change or the unauthorized provision of or the unauthorized access to forward, stored or otherwise processed personal data;
j. Supervising authority: an independent government agency responsible for supervising compliance with the law in connection with the processing of personal data. In the Netherlands this is the Dutch Data Protection Authority.
Article 2. General
2.1. These general terms and conditions apply to every range of Little Dutch and to every agreement between Little Dutch and the customer who is established via the website. These General Terms and Conditions explicitly apply to the customer being a legal person or for the customer a private individual in the conduct of his business or profession. For agreements that come about between Little Dutch and entrepreneurs, Little Dutch has drawn up individual general terms and conditions. The general terms and conditions for entrepreneurs can be read on
https://www.little-dutch.com/nl/algemene-voorwaarden
2.2. Before the agreement between Little Dutch and the customer is concluded, the text of these general terms and conditions is made available to the customer. If this is not reasonably possible, Little Dutch will indicate before the agreement is concluded how the general terms and conditions can be viewed at Little Dutch and that they will be sent to the customer free of charge as soon as possible at the request of the customer.
2.3. If the agreement between Little Dutch and the customer is concluded electronically, contrary to the previous paragraph, before the agreement is concluded, the text of the general terms and conditions can be made available to the customer electronically in such a way that the customer can easily be stored on a sustainable data carrier. If this is not reasonably possible, before the agreement is concluded, it will be indicated where the general terms and conditions can be taken into account electronically and that they will be sent free of charge electronically or in any other way at the request of the customer.
2.4. Little Dutch reserves the right to change these general terms and conditions and/or the content of its website.
2.5. Deviating clauses from these general terms and conditions are only in force if and insofar as the parties have explicitly agreed them in writing or via e-mail.
2.6. If, from certain subjects regulated by these General Terms and Conditions, deviating clauses have been agreed, these General Terms and Conditions will remain in force for the rest on the Agreement. Agreed deviations never apply to more than one agreement.
2.7. If one or more of the provisions in these General Terms and Conditions are void or may be annulled, the other provisions of these general terms and conditions will continue to apply. The invalid or destroyed provisions will be replaced by Little Dutch, whereby the purpose and scope of the original provision (s) will be observed for as much as possible.
2.8. If Little Dutch does not always demand strict compliance with these general terms and conditions, this does not mean that the provisions thereof do not apply, or that Little Dutch would lose the right to demand the provisions of these General Terms and Conditions in other cases.
2.9. These general terms and conditions also apply to other agreements, including follow-up or additional agreements, where the customer and Little Dutch, or their legal successor (s), are party.
Article 3. Offer
3.1. If an offer of a product on the website has a limited validity period or is under conditions, this is explicitly stated in the offer.
3.2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to make a good assessment of the offer possible by the customer. If Little Dutch uses images, they are a truthful representation of the products offered.
3.3. The range of Little Dutch on the website applies as long as the stock of the product in question lasts.
3.4. Obvious mistakes or errors, such as writing, typing or typing errors, in the offer on the website or in e-mail messages do not bind Little Dutch.
3.5. The range that is offered on the website regularly changes.
Article 4. The Agreement
4.1. The Agreement, subject to the provisions of paragraph 5, is concluded at the time of acceptance by the customer of the offer and complying with the conditions set by, being completing the entire ordering process via the website and clicking the "Pay" button.
4.2. If the customer has accepted the offer electronically, Little Dutch will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Little Dutch, the customer can terminate the agreement.
4.3. The order number and other details of the order of the customer are included in the confirmation email referred to in paragraph 2 of this article. If the confirmation email does not correctly display the customer's order, the customer must contact Little Dutch as soon as possible.
4.4. If the agreement is concluded electronically, Little Dutch will take appropriate technical and organizational measures to protect the electronic transfer of data and ensures a safe web environment. If the customer can pay electronically, Little Dutch will take appropriate safety measures for this.
4.5. Little Dutch can - within legal frameworks - inform himself whether the customer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the agreement. If Little Dutch has good grounds on the basis of this investigation not to enter into the agreement, it is entitled to refuse an order or request or to attach special conditions to the implementation.
4.6. Little Dutch will be the following information at the latest when the product is delivered to the customer, in writing or in such a way that it can be stored by the customer in an accessible manner on a sustainable data carrier:
a. the visiting address of the Little Dutch location where the customer can go with complaints;
b. the conditions under which and the way in which the customer can use the right of withdrawal, or a clear report of being excluded from the right of withdrawal;
c. the information about guarantees and existing service after purchase;
d. the price including all taxes of the product; Insofar as applicable the costs of delivery; and the method of payment, delivery or execution of the agreement;
e. If the customer has a right of withdrawal, the model form for withdrawal.
Article 5. User conditions website
5.1. When using the website, the customer must be expected in accordance with what may be expected from a responsible and careful internet user.
5.2. The customer is not allowed to bypass or crack the security applications on the website.
5.3. The customer is not permitted to use the website in such a way that this affects the correct operation of computer systems of Little Dutch or third parties or that other users of the website are hindered or impeded.
Article 6. Prices
6.1. The prices stated on the website mentioned on the website include 21% VAT and excluding shipping costs.
6.2. Little Dutch has the right to adjust its prices from time to time.
Article 7. Payment
7.1. Little Dutch offers various payment options on its website. Through these payment options, the products ordered and shipping costs are fully paid in advance by the customer. After receiving the payment by Little Dutch, the products ordered will be sent to the customer (with due observance of the delivery time mentioned in the product).
7.2. Little Dutch has taken appropriate safety measures to ensure that the electronic payment via the website runs safely.
Article 8. Delivery
8.1. Of the products stated on the website, only one item can be in stock. It is also possible that products offered on the website are no longer available at all, because several people ordered the product at the same time or shortly after each other. In such a case, gone = gone. If the product ordered by the customer is no longer available, the customer will be informed of this as soon as possible. The customer is asked if he wishes to receive a product with equal value if it already paid but not in stock product. If the customer does not want this, the amount that has already been paid for the product that is not in stock will be reimbursed to the customer.
8.2. The order is sent by Little Dutch to the address specified by the customer.
8.3. Little Dutch will execute the orders placed by the customer with due speed but no later than 30 (in words: thirty) days, unless another delivery period has been agreed.
8.4. The delivery period stated by Little Dutch on the website or in these General Terms and Conditions can never be regarded as a fatal term.
8.5. If the delivery of the products ordered by the Customer is delayed, or if an order cannot be executed or only partially executed, the customer will not receive a message at the latest 30 (Zegge: thirty) days after the conclusion of the Little Dutch Agreement. In that case, the customer has the right to terminate the agreement free of charge. If the customer dissolves the agreement, Little Dutch already pays back amounts paid within 14 (in words: fourteen) days after the dissolution.
8.6. The risk of damage and/or loss of product rests with Little Dutch until the moment of delivery to the customer or a representative designated in advance and to Little Dutch, unless explicitly agreed otherwise.
8.7. The customer is responsible for all import duties, customs formalities and taxes with regard to the product.
Article 9. Right of withdrawal
9.1. The customer has the right to terminate the agreement for 14 (in words: fourteen) days without giving reasons. Little Dutch may ask the customer about the reason for withdrawal, but not oblige him to give his reason (s).
9.2. The period referred to in paragraph 1 starts on the day after the customer, or a third party designated in advance by the customer, who is not the carrier, received the product, or:
a. If the customer has ordered multiple products in the same order: the day on which the customer, or a third party designated by him, received the last product of the order in question. Little Dutch may refuse an order of multiple products with a different delivery time prior to the ordering process.
b. If the delivery of a product consists of different shipments or parts: the day on which the customer, or a third party designated by him, received the last shipment or the last part.
9.3. The customer is informed of this right of withdrawal via the e-mail confirmation for delivery. The model form for the right of withdrawal can be downloaded within this confirmation email in PDF format and can also be requested via customerervice@littledutch.nl.
9.4. During the withdrawal period as described in Article 9.1. the customer will handle the product and the packaging carefully. The customer will only unpack or use the product to that extent insofar as it is necessary to be able to assess whether he wishes to retain the product. The starting point here is that the customer can only use and inspect the product as he should do in a store. Making changes by the customer and/or third parties to the product leads to the decline of the right of withdrawal of the customer.
9.5. If the customer wants to make use of his right of withdrawal, then the customer must expressly make this known to Little Dutch within 14 (in words: fourteen) days after the period has started pursuant to paragraph 2 of this article.
9.6. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the customer.
9.7. After the Customer has appealed to his right of withdrawal, the customer must return the product with all accessories delivered within 14 (in words: fourteen) days to Little Dutch, if possible unused, undamaged and unchanged and, if reasonably possible, in the original packaging.
9.8. The customer can also, without first inform Little Dutch, inform him that he appeals to his right of withdrawal, return the product within the withdrawal period as described in Article 9.1., To Little Dutch. In such a case, the customer must add the "Model form for withdrawal" or another unambiguous statement that shows that the customer appeals to his right of withdrawal, to the return shipment.
9.9. If the customer expresses Little Dutch electronically that he appeals to his right of withdrawal, then Little Dutch will send a confirmation of receipt after receipt of this notification.
9.10. If the returned product has been damaged, incomplete or used, this damage will be deducted from the amount that Little Dutch pays to the customer in accordance with Article 9.13.
9.11. If the customer terminates the agreement in accordance with this article, the shipping costs in connection with the return of the product are for the account of the customer.
9.12. The risk of the return shipment rests with the customer. The customer must sufficiently
Frank. Not sufficiently stamped or unstamped returns are not accepted.
9.13. In the event of a dissolution as described in this article within 14 (in words: fourteen), Little Dutch will refund funds after the customer has invoked his right of withdrawal (purchase price + the shipping costs for sending the order). Unless Little Dutch offers to collect the product itself, she can wait to repay until she has received the product or until the customer shows that he has returned the product, depending on what time falls earlier. If the customer does keep part of the order, the shipping costs for sending the order will not be reimbursed to the customer.
9.14. Little Dutch uses the same payment method that the customer has used for reimbursement, unless the customer agrees to another method. The reimbursement is free of charge for the customer.
9.15. If the customer has opted for a more expensive delivery method than the cheapest standard delivery, Little Dutch does not have to repay the additional costs for the more expensive method.
9.16. If the customer uses his right of withdrawal, all additional agreements will be dissolved by operation of law.
Article 10. Return address
10.1 The products must be returned to the following address:
Little Dutch Shop B.V.
Boezemweg 23A
2641 kg Pijnacker
Article 11. Conformity, advertisements and warranty
11.1. The customer is obliged to investigate the delivered product at the time of (delivery), but in any case to have it investigated within the shortest possible term. In addition, the customer should investigate whether the quality and quantity of the delivered agreement with what has been agreed, at least meets the requirements that apply in normal (commercial) traffic.
11.2. Any visible defects or shortcomings include within 3 (session: three) days after delivery via the e-mail address Customerservice@littledutch.nl to be made known to Little Dutch.
11.3. Little Dutch guarantees that the products meet the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the Agreement.
11.4. The warranty mentioned under paragraph 3 applies for a period of 2 (in words: two) months after delivery, unless stated otherwise. If the delivered product does not therefore comply with the agreement, the customer must report this via the e-mail address Customerservice@littledutch.nl within 2 (say: two) months after the customer has discovered the defect.
11.5. Not timely submitting complaints or not to report defects on time, can lead to the decline of all liability of Little Dutch.
11.6. To investigate whether the delivered product is poor, Little Dutch can require the customer to return the product to Little Dutch at the expense of Little Dutch.
11.7. If the customer has rightly complained, Little Dutch will deliver a new product. If the delivery of a new product is not possible, the purchase price of the product is (partly) credited and repaid.
11.8. If the customer has wrongly complained, then Little Dutch has the right to charge the customer the costs that it has incurred to the customer, such as shipping costs.
11.9. If the package with the order is damaged by the parcel delivery person to the customer, the customer must not receive the package and the customer must immediately inform Little Dutch via the e-mail address Customerservice@littledutch.nl that he has not accepted the package due to transport damage.
Article 12. Liability
12.1. The information and services that occur on the website can contain technical inaccuracies and/or typing errors. Little Dutch is not liable for such inaccuracies and/or errors.
12.2. The operation of the website can be interrupted by, for example, a malfunction or maintenance. Little Dutch is not liable for damage in the event of a temporary unavailability of the website.
12.3. Little Dutch can never guarantee that the data on the website is correct. Little Dutch will do everything to keep the accuracy of this data as consistent as possible. External influences by, for example, hackers is always possible and can lead to disturbed data. Little Dutch is not liable for this disturbed data.
12.4. Little Dutch is not liable for damage, of whatever nature, because Little Dutch assumed incorrect and/or incomplete information provided by the customer.
12.5. The colors that can be seen on the customer's screen may differ from the colors that the product actually has. Little Dutch is not liable for such color deviations.
12.6. Little Dutch is not liable for damage to the product or caused by the product due to incorrect or incompetent use then because changes have been made to the product by the customer and/or by third parties.
12.7. Little Dutch is not liable for mutilation or loss of data as a result of sending the data using telecommunicative facilities.
Article 13. Force majeure
13.1. Little Dutch is not obliged to fulfill one or more obligations under the agreement or to pay compensation if there is force majeure. For example, force majeure is understood to mean, in addition to what is understood in this regard by law and case law, all of external causes, foreseen or non-seeking, on which Little Dutch cannot exert influence, but as a result of which Little Dutch is unable to meet its obligations. Force majeure is in any case understood: weather influences; theft; power and internet failure; floods, landslides and other natural disasters; terrorism; barriers by third parties that of governments included; barriers in transport; work strikes; stir up, wars or dangers; loss of or damage to products when transporting it; ex and import bans; burning, malfunctions and accidents in the company of Little Dutch; the burning of resources of transport from Little Dutch or the transport company engaged, the occurrence of malfunctions, becoming involved in accidents thereof; Measures from some domestic, foreign or international government.
13.2. If Little Dutch knows whether the suspicion has that it cannot (partly) deliver the order in time due to force majeure, then Little Dutch will inform the customer of this by e-mail as soon as possible.
Article 14. Processing personal data
14.1. When Little Dutch processes personal data during the execution of the Personal Data Agreement, Little Dutch will process the personal data in a proper and careful manner and adhere to the legal regulations that follow from the General Data Protection Regulation and the General Regulation on Data Protection Regulation.
14.2. Little Dutch informs the customer within four working days about each request and/or every complaint from the supervisory authority with regard to the personal data that is processed in the execution of the agreement.
14.3. Little Dutch cooperates with a request from the customer to implement its rights such as, but not limited to, the right to inspect, improve, delete, object to the processing of personal data and a request for transferability of the own personal data.
14.4. Little Dutch informs the customer about the discovery of a possible data breach within 24 (session: twenty -four) hours after discovering it, Little Dutch will then keep the customer informed of new developments around the data breach.
14.5. Little Dutch will provide the following information in case of a data breach:
-a detailed description of the data breach;
-type/type of personal data involved in the data breach;
-of how many people the personal data are involved in the data breach;
-the measures taken to limit negative consequences for those involved and to remedy the data breach;
-the cause of the data breach;
-the duration of the data breach and the moment of origin.
14.6. The possible costs incurred to resolve the data breach will be borne by the person incurring the costs, unless the data breach was created by the non-compliance of the agreement by Little Dutch, the costs will be borne by Little Dutch. In addition, the customer retains the possibility to engage other remedies.
14.7. Communication about the data breach will always be done in consultation.
14.8. When the agreement ends between the parties, Little Dutch will save the personal data it has processed in the execution of the agreement for the duration as stated in the Privacy Statement of Little Dutch as stated on the Little Dutch website.
Article 15. Customer service
15.1. For questions about the order or to submit a complaint, the customer can contact Little Dutch's customer service. Little Dutch's customer service is available in the following ways:
Via the telephone number: +31 (010 7371080)
Via the e-mail address: Customerservice@littledutch.nl
15.2. Processing of questions will be done on workdays by the employees of customer service.
15.3. Complaints submitted to Little Dutch are answered within a period of 14 (Zegge: fourteen) days from the date of receipt. If a complaint is a foreseeable longer
Processing time requires, within the period of 14 days by Little Dutch with a message of receipt and an indication when the customer can expect a more extensive answer.
Article 16. Intellectual property rights
16.1. All intellectual property rights with regard to the website are based on Little Dutch or with its licensor.
16.2. The customer may not use photos, information, texts, logos, brands, trade names, images, and the like that are made available to him via the website, copy, send, distribute, reproduce, distribute, publish, reproduce or make public.
16.3. If the customer acts contrary to the intellectual property rights of Little Dutch, then the customer is liable for all damage that Little Dutch suffers from this. Damage must be understood, among other things, reputation damage and turnover loss.
Article 17. Applicable law and competent court
17.1. All rights, obligations, offers and agreements to which these General Terms and Conditions apply only applies Dutch law.
17.2. All disputes between the customer and Little Dutch will be submitted to the competent court in the district where Little Dutch is located. The customer has 1 (in words: one) month after Little Dutch has invoked this clause in writing towards the customer, to choose the dispute for the competent court for settlement.
